Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

At Nivyaro, we want you to be happy with your purchase. If you receive a wrong, damaged, defective, or significantly different product from what was described on our website, we will help you with a return, replacement, or refund as applicable.

1. RETURN ELIGIBILITY

You may request a return within 5 days of receiving your order.

To be eligible for a return:

• The product must be unused and unworn.
• The product must not have been washed, altered, or damaged after delivery.
• Original tags, labels, packaging, and accessories must be intact.
• The product should be returned in its original condition.
• You may be required to provide photographs or videos of the product for verification.

2. SIZE EXCHANGE

If the size you ordered does not fit, you may request a size exchange within 5 days of delivery, subject to availability.

Only one exchange request per product is allowed.

If the requested size is unavailable, we may offer an alternative solution such as store credit or a another product, as applicable.

3. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

If you receive:

• A wrong product
• A damaged product
• A defective product
• A product with a manufacturing defect
• A product that is materially different from its description

please contact us within 48 hours of delivery with clear photographs or videos showing the issue.

After verification, we may provide a replacement, exchange, or refund as applicable.

4. NON-RETURNABLE PRODUCTS

Returns or exchanges may not be accepted for products that:

• Have been worn, washed, altered, or damaged by the customer.
• Are returned without original tags or packaging.
• Show signs of use, stains, perfume, makeup, or other damage.
• Are returned after the applicable return period.

Products specifically marked as non-returnable on the product page will not be eligible for return or exchange, except where applicable law requires otherwise.

5. RETURN SHIPPING

For wrong, damaged, defective, or materially misdescribed products, Nivyaro will provide an appropriate return solution and will not unfairly shift the return cost to the customer.

For size exchanges or other eligible customer-initiated returns, return shipping charges may apply where disclosed at the time of the return request.

6. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact us using the contact details provided on our website.

Please include:

• Order number
• Product name
• Reason for return or exchange
• Clear photographs or videos, where applicable

Our team will review the request and provide the next steps.

7. RETURN INSPECTION

Returned products may be inspected after they are received.

If the returned product does not meet the eligibility requirements described in this policy, the return or exchange may be rejected and the product may be sent back to the customer.

8. REFUNDS

Once an eligible return has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method used for the order, subject to the payment provider's processing timelines.

For eligible Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

9. CANCELLATION

Orders may be cancelled before they are dispatched, subject to the order's processing status.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. IMPORTANT NOTE

This policy does not limit any rights or remedies available to customers under applicable Indian consumer protection laws.

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Nivyaro
India